Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect your data, ensuring compliance with global data protection standards.

At True FinEdge, safeguarding your personal and financial information is at the core of our commitment to customer trust. Our Privacy Policy explains how we collect, use, and protect your data in compliance with global data protection standards, including the General Data Protection Regulation (GDPR). We believe in complete transparency, so we outline exactly what information we collect, why we collect it, and how we use it to enhance our services while ensuring your privacy remains intact.

We may collect data such as contact information, transaction records, and device data to provide seamless and secure payment services. This data enables us to enhance our services, conduct analysis, improve security, and tailor the user experience to better suit client needs. Rest assured, we do not sell or share your information with unauthorized third parties. We use strict security protocols to protect your data from unauthorized access and continually monitor our systems to safeguard against potential threats.

Your trust is essential to us, and we encourage you to review our full Privacy Policy to understand our data handling practices better. If you have any questions or concerns about your privacy or the way we handle your data, our team is available to provide clarity and support.

Information We Collect

To provide you with the best possible service, we collect a range of information. This includes your personal details like your name, email address, phone number, and financial information such as bank account details, card information, and KYC documents required for regulatory compliance. We also gather customer data related to transactions, such as payment history, addresses, and third-party wallet information. Additionally, we collect activity data to monitor your interactions on our platform, including IP addresses, browser types, and timestamps. Cookies are used to track preferences and enhance your overall experience.

How We Use Your Information

Your information is used to deliver and improve our services efficiently. This includes verifying your identity, processing transactions, and ensuring regulatory compliance. We may also use your data to communicate important updates, promotional offers, and new features—only if you have opted to receive such messages. The data collected also helps us detect fraud, troubleshoot issues, and improve user experience by personalizing your interactions on our platform.

Sharing of Information

We do not sell or rent your personal data to third parties. However, we may share it with regulatory authorities, financial institutions, and service providers involved in processing transactions or providing customer support. In certain cases, we may need to share your information to comply with legal obligations, protect against fraud, or safeguard the interests of True FinEdge, its users, or the public. All third parties handling your data are bound by confidentiality agreements.

Your Rights

We believe in empowering you to control your personal information. You can access and update your details through your account settings. If you wish to delete your data, you may request erasure, although some information may be retained to meet legal or regulatory requirements. You can also opt out of receiving promotional emails or SMS by using the unsubscribe options provided in our communications.

Security of Information

Protecting your data is a priority for us. We use advanced security measures such as encryption, secure servers, and limited access to safeguard your personal information. However, the internet is inherently vulnerable, and while we strive to provide robust security, we cannot guarantee absolute protection. By using our platform, you acknowledge and accept this inherent risk.

Third-Party Links

Our website may contain links to third-party platforms for your convenience. True FinEdge is not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before sharing any personal information.

Policy Updates

This Privacy Policy is subject to change to reflect updates in our practices or legal requirements. Any modifications will be effective immediately upon being posted on our website. By continuing to use True FinEdge after updates, you agree to the revised terms. We recommend reviewing this policy periodically to stay informed.

Grievance Redressal

We prioritize resolving any concerns regarding your data or this policy. For feedback, complaints, or inquiries, please reach out to our Grievance Officer:

At True FinEdge, protecting your privacy and providing a secure experience is our mission. Thank you for choosing us for your financial journey.